Store Policies
Customer Care
Our customers and their adventure pets are why we created RangerAid Pet Health Care products.
If you're not completely in love with your RangerAid product and the service you received, please let us know! With your help, we can make RangerAid even better, so please, reach out! Your feedback may be just what we needed to offer the purrrr-fect product.
Thank you for being a part of the RangerAid Family!
Privacy & Safety
Here at RangerAid, we protect our pack.
We take our customer's privacy and financial safety EXTREMELY seriously. That's why we utilize a secure system for our online transactions. You can feel confident that your personal information will NEVER be sold.
Dog Parks - Doggy Daycare Centers - Etc.
Own, work for, or just love your local pet park or boarding location, doggy day care or grooming salon?
Wanna have our kits on hand, or even sell them? Bow-WOW!
Please reach out to us; we love supporting other small businesses too!
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments for purchases at trade-shows/ farmers' markets include cash only.
Shipping & Returns
Shipping Policy
We offer standard and expedited shipping for our kits.
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For kits and other orders including paw balm, we highly recommend expedited shipping to ensure the product does not suffer heat damage. We are not responsible for damage to products that are left outside on porches in direct sunlight, or due to lengthy delivery periods.
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Free Shipping on ALL ORDERS $50 and OVER!!
Return & Exchange Policy
We will HAPPILY take back any unused kits within 15 days of their delivery for any reason - no questions asked.
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Exchanges: Exchanges are available for any product that experiences a manufacturer flaw or defect within 30 days of purchase. Products that were destroyed, damaged or otherwise rendered non-functioning due to human (or pet) error are not eligible for a return.
To inquire about an exchange, please contact us.
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For Gifts: Please ask for our Holiday Gift Receipt Policy.