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Store Policies

Customer Care

Our Customers, and their adventure pets, are why we're doing this. If you're not completely in love with your RangerAid product and the service you received, please let US know. If you need to vent on social media, we do understand. ... But we can only get better if you bark at us, first. So please, reach out! It may be just the thing we needed to change to offer the perfect product.

Thank you for being a part of the RangerAid Family!

Privacy & Safety

We take our customer's privacy and financial safety EXTREMELY seriously. That's why we utilize a secure system for our online transactions. Your can feel secure in knowing your personal information will NEVER be sold. Here at RangerAid, we protect our pack.

DOG PARKS - DOGGY DAY CARE CENTERS - ETC.

Own, work for, or just love your local pet play or boarding location? We love them too! We would LOVE to sponsor your park! We believe all pets should be able to be safe while playing, and we have designed a special Dog Park RangerAid kit specifically for public parks. Please contact us with the name of the park, location, and managing party (contact information helps too!) so we may reach out for permission and coordination of the placement of a RangerAid Park Kit!

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Work for or Own a Doggy Day Care or Grooming Place? Wanna have our kits on hand, or even sell them? BoWOW! Reach out to us!

RangerAidKits@Gmail.com

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments for purchases at trade-shows/ farmers' markets include cash only.

Shipping & Returns

Shipping Policy

We offer standard and expedited shipping for our kits.

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For kits and other orders including paw balm, we highly recommend expedited shipping to ensure the product does not suffer heat damage. We are not responsible for damage to products that are left outside on porches in direct sunlight, or due to lengthy delivery periods.

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Free Shipping on ALL ORDERS $50 and OVER!! 

Return & Exchange Policy

We will HAPPILY take back any unused kits within 15 days of their delivery for any reason - no questions asked. 

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We will HAPPILY replace and/or take back any kits that experience a malfunction or flaw of a product within 60 days of purchase.

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For Gifts: Please ask for our Holiday Gift Receipt Policy.

SOCIAL CHANGE

Here at RangerAid,

our first and foremost concern is

keeping every pet safe, healthy, and happy

no matter who their pet parent is or what they believe...

With that in mind, we understand that many people are conscientious about the stances of companies they support on many important social issues.

RangerAid and the family behind it firmly believe that we, as humans, have the right to have different opinions. We also believe that it is not our right or personal responsibility to impart those opinions to our pet parent customers. 

By establishing our stances, we do not expect, demand, or intend for anyone to alter their own based on ours. Equally, we do not discriminate against a customer for having different stances or opinions than our own. 

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We Believe:

Black Lives Matter

Love is Love

Native American Rights

Stopping Asian Discrimination

Supporting Ukraine

Women's Rights

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These stances are not in order of importance or preference; They are in alphabetical order.

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